Technical support
Tell us the product and version, your operating system, the exact error and the steps that produce it. Screenshots, short videos and logs are especially useful.
AstroPanel Support
Tell us what you need.
Questions about software, licenses, orders or your astrophotography workflow? Send us the right details and we’ll help you find the clearest next step.
Orders and downloads
Include the email used for your purchase and the order number. You can also check your current installers and available files directly from Account → Downloads.
Licenses and activation
Specify the product, computer platform and activation message. If you changed computer, explain what changed so we can understand the license state.
A better request
More context means a faster diagnosis.
A concise message with reproducible details helps us focus immediately on the real issue instead of asking for basic information first.
For your security: never send passwords, complete payment-card details or private license files.
- Product name and exact version
- Windows or macOS version, including Intel or Apple Silicon
- Order number and purchase email when the request concerns an order
- Exact error text and the steps needed to reproduce it
- Screenshot, short video or logs when available
Contact form
Send your request.
Choose a clear subject and describe one issue per message. We’ll review the information and reply as soon as possible; complex technical cases may require additional details.